Inbound Call Center, Outbound Telesales | QCSS
QCSS Makes Our Clients Profitable

We provide Multichannel, Inbound Customer Support and Outbound Telesales,

Appointment Setting, and Lead Generation Solutions.



What We Do

Outbound Call Center

QCSS offers a full service solution to your sales & marketing department. Whether you are marketing to businesses or consumers, our specialists...

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Inbound Call Center

QCSS offers 24/7 inbound services. Our unique customer experiences will transform your clients into raving fans- completely satisfied to the fullest...

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Publishers, Content Providers & Media Companies

Since 1991, QCSS has been the “go-to” client engagement and telesales resource for many fortune 1000 companies, including the publishing/content/media world.

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Answering Service

Have you considered how many calls come into your office for business that are not tracked for inquiries, leads, and conversion into sales?

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Other Services

Voice Broadcasting announcements are an inexpensive and effective way to get your message out to thousands of employees, clients...

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Contact us today and find out more about our full spectrum of inbound client engagement and outbound services.



Quality Assurance

QCSS has an exceptional Quality Assurance program. Be assured that all of our clients are being serviced with 100% integrity & quality.

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Our philosophy on training is that it never stops. All of our agents are consistently groomed & taught new techniques to enhance the customer experience.

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Our solid proven processes play a very large role in the success that we achieve in our programs.

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What advantages do you gain by implementing a telemarketing campaign? Learn the advantages to outsourcing to a call center and learn why using QCSS as a preferred partner is the...

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The main point of our services is to generate new leads, appointments and opportunities.

It Is All About: Nurturing Relationships



Compliance is a very important part of what we do. We make sure that your customers’ privacy & requests ar...

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Reliability, scalability and redundancy help us improve our clients productivity and customer interactions, wh...

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QCSS offers a number of reports so that our clients can understand & measure results.

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Interactive Voice Response systems allow your clients & customers to be self sufficient in getting to the ...

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Our state of the art dialing technology allows us to maximize productivity.

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Get In Touch

Send a direct message or visit us



21925 Field Parkway, Suite 210 Deer Park, IL 60010

Quality Customer Service & Sales has been nurturing relationships since 1991 with our call center & telemarketing services. QCSS has built some of the most advanced Smart Centers in the world; Complete Customer Engagement Centers. We are a United States call center & telemarketing firm, with multiple locations in the Midwest. We employ U.S. agents only. QCSS has extensive experience in both Business to Business (B2B) & Business to Consumer (B2C) markets to be your primary telemarketing solution.


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"We are very happy with the program and overwhelmed by the success! It has definitely been an advantage to our marketing efforts and we have closed some big business from the efforts of QCSS. We have and will continue to refer them."

David Darden - Navman Wireless

"QCSS's follow up is phenomenal. They have fantastic accuracy with the leads, emails, and calls. They are always thinking for us and are very helpful with getting new last minute programs up and running smoothly. We definitely will continue to work with them and refer them!"

Mary Caitlin Sullivan - Anixter

"QCSS worked closely with us to ensure the best possible results for all of our campaigns. The same agents were assigned to our account year after year, creating a familiarity between them and our patrons. QCSS was always able to step in with little notice and get the...

Kory Kelly - Writer's Theatre

"As a half a billion dollar a year Japanese company breaking out into America we couldn't risk our future to just any telemarketing company. Out of the several companies that we interviewed, QCSS stood out. They devised a very successful and informative campaign. We foresee a long...

Rodney Baldwin - Misumi of the Americas

"QCSS was able to make us more visible to our neighborhood and it has helped us establish new service and sales customers."

John Photopoulos - Toyota of Arlington Heights


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