Displaying items by tag: sales


Have you come to a dead end with lead generation?


We’ve all been there.


Prospects aren’t interested in your product or service or even taking your calls. It’s hard enough to be on the phones every day making phone calls – and harder having every person turn you down.


Well, there’s good news: Generating leads doesn’t have to be that difficult. With the right team and strategy at your disposal, you could easily be following up on leads and engaging with interested prospects.


We’ll walk you through different ways that you can generate leads for your team. When we’re done you’ll know exactly how to convert qualified generated leads in your pipeline. Ready? Let’s dive in.


6 Ways to Generate New Leads for Your Sales Team


Before you start diving into generating leads, you need to understand how the process works. Just like you would outline a blog post before writing, you want to establish the three or four main takeaways of your lead generation campaign, and make sure you have a team to help you. Then, you can start talking about how you are going to generate your leads.


Now, let’s talk about the 6 different ways that you can generate new leads for your team!


1. Social Media


Social media is a great way to generate new leads. Twitter, Facebook and Instagram are just a couple platforms that businesses use for lead generation.

Twitter and Instagram allow for direct messages, which makes it easy to reach out to people in specific industries.

To use Facebook for lead generation, you may have to invest in advertising. The good news is that there are experts who do Facebook advertising for a living.

Social media platforms are an amazing way to generate leads but you have to be willing to reach out to people and be social – hence social media. 


2. Optimizing Content


When you use content that is relevant and appealing you will capture the correct audience. No matter what industry you are in, you are the expert!

Highlight what you do best and share inside knowledge to show the information you’re sharing is reliable.


3. LinkedIn


Yes, LinkedIn is a social media platform. It’s just so important for lead generation that we gave it its own number.

Publishing posts and articles on LinkedIn is a great way to get noticed by other companies. LinkedIn also makes it easy to establish yourself as an industry leader.

Add people on LinkedIn who you want to be in your network. Be sure to add a note so that when they see your invite, they will know why you want to be connected with them.

If you’re looking to take LinkedIn lead generation extremely seriously be sure to:

- Participate in discussions

- Publish posts and articles

- Comment on other posts

- Stay active

- Use it as a social network – be social!


4. Email Marketing


Do you have an email list?

If not, you may want to start working towards developing one.

And no, buying email lists is not the answer to your problem.

Get people who are interested in your business to sign up for your email list. How? By distributing amazing content that people can’t say no to and want to be notified when you’ve published something new.

Email marketing is never going to go out of style.


5. Public Relations


Joining a podcast, live video, radio show, or video chat in your industry is a great way to generate new leads. This will help people get to know you on a different platform, and not just as your usual business self.

It also helps you become more relatable which will encourage people to reach out and talk to about what you do.


6. The telephone


Start a campaign with a telemarketing company and develop a lead generation campaign.

Are you trying to set appointments for your sales team or up-sell / cross-sell services?

A telemarketing campaign is a great way to increase sales and profits, the number of qualified leads, and the number of appointments.

There actually are a lot more benefits than those, check them out here.


We’ve covered 6 different ways that you can develop leads.

If you want more information on this subject feel free to call us at 888.229.7046.

We’re the people who make and take the calls. Lead generation is just one of our many specialties.


Written by: Amy Schiller

Published in Blog



There’s a satisfying feeling that you get every time you close a sale – especially if it is one that you have been working on closing it for a long time.


Like that one time you closed a sale that you were nurturing for years and it made all the hard work worth it. The phone calls and emails that you were sending back and forth for years finally pushed your prospect to invest in you and your company.


The precise reason closing a sale feels so amazing is because of the hard word that was put into it – suddenly sleepless nights and long evenings in the office make sense.


Use these 20 quotes for the days when you feel like giving up. Share them with your team or hang them around the office for motivation.


1) "Don't be afraid to give up the good to go for the great." -John D. Rockefeller


2) "Don't let what you cannot do interfere with what you can do." -John R. Wooden


3) "The successful warrior is the average man, with laser-like focus." -Bruce Lee


4) "Be miserable. Or motivate yourself. Whatever has to be done, it's always your choice." -Wayne Dyer


5) "I am not a product of my circumstances. I am a product of my decisions." -Stephen Covey


6) "Great things are done by a series of small things done together." -Vincent van Gogh


7) "Accept failure as part of the process." -Unknown


8) "The secret of getting ahead is getting started." -Mark Twain


9) "Don't watch the clock; do what it does. Keep going." -Sam Levenson


10) "Become the person who would attract the results you seek.” -Jim Cathcart


11) "Setting goals is the first step in turning the invisible into the visible." -Tony Robbins


12) “Motivation will almost always beat mere talent.” – Norman Ralph Augustine


13) “Always do your best. What you plant now, you will harvest later.” – Og Mandino


14) “Our greatest weakness lies in giving up. The most certain way to succeed is to try just one more time.” – Thomas Edison


15) “The harder the conflict, the more glorious the triumph.” – Thomas Paine


16) “It’s not about having the right opportunities. It’s about handling the opportunities right.” – Mark Hunter


17) “The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.” – Vince Lombardi


18) “There are no shortcuts to any place worth going.” – Beverly Sills


19) “Life’s battles don’t always go to the strongest or fastest; sooner or later those who win are those who think they can.” – Richard Bach


20) “Obstacles can't stop you. Problems can't stop you. Most of all, other people can't stop you. Only you can stop you.” – Jeffrey Gitomer


Written by: Amy Schiller

Published in Blog

Often, as salespeople, we learn from sales blogs written by companies who sell a marketing or sales service. It’s true to say that this information can get kind of stale, as most people curate content and use the same information from other companies except they distribute the content in different ways.

As sales people, we know that it’s important to stay inspired and reading or watching the same content all the time makes it difficult.

There is one type of content that can help us get out of this repeated content funk: TED Talks. Featuring people that present content on topics that they have developed themselves. Instead of repeated information being spued at us, they inspire us with new content in an easy-to-understand and inspiring way.


So, to help you break out of your typical sales advice mold and learn something new to make you better at selling, we’ve compiled 5 amazing TED talks that inspire us. 


How to Magically Connect with Anyone

In this TED Talk, Brian Miller, explains the importance seeing the world from the point of view of another person. Not only does this help us connect with others, but it helps in sales too.  


This is a great TED Talk to watch if you’re just beginning in sales of need a reminder about the importance of listening to your customers. Being able to put yourself in the shoes of the buyer is very helpful. Watch this video to understand why. 





First Why and Then Trust

“Trust is human. It’s about human interaction. It’s about real conversations. What we need is more handshake conversations. What we need is more handshake discussion. More handshake debates. More handshake friends. More handshake leadership.”


Nothing replaces human contact. That’s one of the many things that Simon Sinek touches on in his TED Talk. Watch this 17-minute video to get more insight into the importance of human to human interaction in the business world. 





How to Skip the Small Talk and Connect with Anyone

Sometimes, we forget that the CMO, CSO, CEO, or any other C suite executive is a person. We put our business needs first and lose that human to human connection.


This TED Talk by Kalina Silverman does a great job at reminding us just that. Let’s skip the small talk and hop right into the big talk. Remember that everybody is only human. 





The Skill of Self Confidence

This TED Talk is a great one to watch when you just can’t seem to land a sale. Dr. Ivan Joseph talks about the importance of self confidence and persistence.


Stop the negative self-talk. Have self-affirmations. When doubt and fear come into your mind, replace it. 





The Science of Sales

As co-founder and CEO of ConnectYard, Donald Doane speaks from his experiences of beginning a startup. This talk explores a common challenge for many young companies, which is learning how to create a repeatable and scalable sales process that will take their company from concept through profitability.



Published in Blog


There’s a huge myth out there right now that a lot of people are believing… The myth is that social and digital outreach alone will bring qualified leads into your sales pipeline. It’s part of the reason that people believe picking up the phone and calling someone is no longer necessary..


This is far from the truth and Tony J. Hughes (THE sales guru) wrote an entire book about this very hot topic.


His new book is called COMBO prospecting and in a recent interview with John Smibert he explains the importance of digital and social as well as the phone to build a quality sales pipeline for your business.


If you don’t have time to read or watch the interview, here are a couple of takeaways.


You need the right combinations of activity, done the right way and at the right time if you want to succeed.

The 3 key combinations are:

The right value narrative

The right mindset

The right combinations


You need the combination of digital and social as well as the phone.

If you want to build a quality sales pipeline you must… jab, jab, jab with email & social… and then knock them out with the phone.


A silent sales floor is dangerous

Scared to make cold calls? It’s easy to make calls warm and you can do that with social. You need human-to-human interaction. The chances of you landing a sale just from chatting with someone over LinkedIn is very rare. Pick up the phone and call.


Everybody should be selling

The CEO, CFO and all the salespeople.

No salesperson can get enough qualified leads into the pipeline from marketing. Inside sales or sales development reps are never going to provide enough leads either. There’s always going to be some gap and salespeople have to be good at creating their own personal pipeline.


The boxing metaphor

In boxing, you’re constantly jabbing away with your left hand. You should also be jabbing away in social. By this Tony means, using LinkedIn, Twitter, text messages and email as your jabs. Then, the right hook is a phone call. The thing that will knock the person out (not literally, don’t worry).


“Social Phone” is the key to success

Every prospect you’re working with has a mobile phone or a cell phone, and that phone is also their personal digital assistant. That is where they can look at social and they can take a phone call. Social and phone is the only way to go and be successful.


Bringing it all together

The key message from Tony was that using social and phone together will completely change your pipeline. Also, make sure your sales floors aren’t silent, you have to be talking to the customers and outbound with the phone.



There’s a lot of work to do, COMBO type work.


If you want to know more, just look for COMBO prospecting in bookstores or buy it on Amazon.


Find the entire article and video here

Published in Blog


We once knew someone who personally used to drive 80,000 miles a year visiting clients and prospects. They now run a successful inside sales team and barely leave the office.


Face-to-face interaction is always going to be necessary. In fact, at QCSS we have clients and prospects come into the office all the time to see what we do and how we do it. But it’s also true that most companies generate a lot of growth through inside sales.


An “inside sales team” doesn’t mean everyone on the team literally works inside the office. A company can combine permanent staff with an outsourced call center.


Here’s how to make it work.


Set goals, roles and responsibilities

So, first you need to know what you’re doing. Are you generating leads? Booking appointments? Are you a sales support or customer service team? Lastly, who is doing what?


Once you have this figured out, it’s time to put together a team that you know will produce and help you hit your goals. Cold calls done the right way can accelerate any business. However, if it is done the wrong way, there can be a lot that goes wrong.


After finding a team, you should delegate roles according to strengths. Make sure that you hold every individual accountable for their actions.


Pro tip:

For large-scale lead generation, it’s hard to beat the volume and efficiency of an outsourced call center. A call center can also be a big asset for inbound roles like technical support, but you’ll probably want your staff to handle the more complex issues.


Define your sales process 


Most successful inside sales teams operate within a defined sales process, or DSP.


What is a Defined Sales Process, you ask?

Really, it’s just a fancy way of saying you know what steps a successful sale takes. You should definitely make sure that everyone on your team knows those steps, because it takes ten or more touches to turn a lead into a sale.


Your process may evolve over time, and may change with each product or service you’re selling.


Pro tip:

top call center will make sure your calling agents follow the exact same process as your in-house reps. It’s important for everyone to be on the same page so that your customers and clients get the best service possible.


Train thoroughly, and work from strong scripts


Some people don’t think that a call script is necessary. Let us just tell you, it is and it better be a strong one too.

Your team needs to practice your sales process until it becomes second nature. And your scripts should be customized to engage the busy people on the other end of the call, with detailed answers to Frequently Asked Questions and prompts for overcoming likely objections.

Pro tip:

Don’t think that an outsourced call center can handle this? A lot of people have their doubts and that’s just a natural instinct. These people are well-trained professionals.  


Record your calls


Recording every call, inbound and outbound, is the flipside of all that training. Most top call centers routinely record their calls—along with daily live agent monitoring—for training and quality control purposes.


Pro tip:

Your representatives won’t get any better if you aren’t recording their calls. This is how they learn and it’s how you learn too. If they don’t hear what they are doing right and what they are doing wrong, how will they know where to improve?


Choose the right metrics, and monitor them closely


What numbers accurately reflect success for your team? Leads? Appointments? Revenue?  Every business is different, but few inside sales teams succeed without tracking their metrics.


Once you’ve defined yours, make sure you establish baseline numbers and attainable benchmarks. Then everyone—in-house and outsourced—gets held to the same standard, reinforced by daily and weekly reports.


Pro tip:

Numbers tell the story. Metrics are important because they tell you what’s working and what isn’t working. Everything else is just noise.



Ask us how an outsourced call center can be the cornerstone of your successful inside sales team.


Written by: Amy Schiller

Published in Blog

There are a lot of different lead generation tools for businesses. If you type “lead generation tools” into Google, there are about six million hits.

One thing that will always be true is that lead generation takes time and a lot of effort, which is why people develop tools for businesses and companies. These tools are going to be more useful and less time consuming but they also do not guarantee that the leads are going to be qualified.

It is time for you start generating leads that actually are interested in what your business has to offer. In the business-to-business industry, lead generation is complicated.

People sit on proposals for months because decisions need to be cost effective and the thought of wasting money scares us.

This means that it is more important than ever to find tools that will actually generate qualified and promising leads.

Check out these lead generation tools and read the checklists to see if the tools are the best for you and your company.

Attending a Conference / Event


A conference or event is going to be costly but it is a great opportunity to make connections with people and interact in person rather than on the phone, through email or social media. Attending a conference or event will allow other businesses to put a face to your company the next time you reach out to them.


To get the most out of a conference, lead up to the event with:

- Social media posts

- Press releases

- Business accomplishments

- White papers

- Blog posts

And anything else that you think will get the name of your business in front of other attendees.


When QCSS started doing this, we noticed a lot more traction with our posts. Particularly we were receiving more likes, retweets, and responses on our tweets. Some advice would be to tag the organization that is hosting the conference or event and to use the event hashtag if there is one.

Going to a conference or event is a great option for you if you or somebody else at the company has strong communication skills.

At the conference, concentrate on listening to other people and what they have to say. Also, focus on the names of the people you are meeting and what company they work for.  This way, when you’re ready to do the follow up you will know the information about the people that you talked to or what they talked about at the conference.


Running a Telemarketing Campaign


Telemarketing can give your company the human touch your leads are looking for.

It is important to remember that leads are not going to convert on their own. If you have someone who is showing interest in your business through your website or social media, you must be willing to go the extra step in order to land them as a customer or client.

Telemarketing may be the best option for you if you are good at talking to people through the phone.

Remember that you must sell through your voice and that you have to be able to handle rejection without allowing it to defeat you. If rejection is something that you cannot handle then it may be a good idea to hire a call center to do that for you.

If you are looking to track calls and keep leads alive but do not have the ability to do it at your company, hiring a call center might be a better option than trying to build a team in-house.


Email Marketing


If you’re good at copy then this might be a great choice for you when it comes to generating leads.

First, you have to build up an email marketing list or you have to buy one. Building up an email marketing list takes a lot of work because people like to keep their inboxes clean and personal.

Once you have an email list, it is important to provide high value and relevant content to your subscribers.

The last thing to remember when using email marketing as a lead generation tool is to provide a call to action. Remember to ask your readers to act on something in your email otherwise you are only going to be wasting your time and theirs too.

Do not lose leads through email marketing from spamming subscribers every single day especially with content that they could care less about.


Social Media


Social media is a great tool to use for lead generation if you are willing to follow-up and if you don’t feel the need to be extremely personal.

One thing that you must remember about social media is that all of your consumers and potential leads are seeing the same content.

Social media is not as personal as a conference, phone call, or email marketing. To make social media more personal you must be proactive by direct messaging or personally reply to each follower. That can be difficult to do when you own a bigger company.

You also must know exactly what your target audience wants to see or hear and which social media platform they want you to reach them on. Social media gives you the opportunity to change the way consumers feel about your brand which can land you more leads.

If you’re on a budget then social media may be the best idea for lead generation just because it is extremely cheap.


Let’s talk money


All these tools can be useful to your company but for the most part, some type of investment is necessary.

For an example, there are different ways to generate leads through social media.

At first, it may seem like a low expense until you realize that content promotion is necessary. With the algorithm that Facebook has, not a lot of people are able to reach their target audience. That is why you see so many targeted advertisements on Facebook.

If you are serious about lead generation and gaining new clients or customers, you must be willing to set aside a budget.

Make sure that your money is going to the most promising lead generation tools. If you are not sure about a tool that promises lead generation online, look more into reviews and testimonials about the company.

Happy lead generating!!!

The team at QCSS has provided customized sales solutions for companies nationwide since 1991, offering multi-channel inbound customer support and answering services, as well as outbound demand generation and direct sales.

For more information, visit our webpage or call (888) 229-7046.


Post written by : Amy Schiller


Read more:

5 Easy Ways to Improve Yourself for Business Growth

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7 Tips on How to Make an Incredibly Successful Warm Call

Published in Blog

Just last week, QCSS talked about what SLACKing meant to our company. It means something a little different to our company than it does to other people. Here at QCSS, SLACK stands for Sales, Lead generation, Answering service, Customer service and support and Knowledgebase and help desk.

In the post, we mentioned how we are going to help you pick up the SLACK at your company.  This week we are following up on our promise and delivering our first bit of information about Sales.

Take a look at these 7 questions you may have for a call center when considering outsourcing to improve company sales.

Will your company contact other business or consumers for my company?

The answer to this question is going to depend on what kind of campaign that you’re running. Most likely, a call center will be able to run campaigns for both types of businesses, B2B and B2C. If your company wants to focus more on reaching out to other businesses, the call center should be able to do this for you. If your company wants to focus on reaching out to consumers, a call center should be able to do this for you too.

Research the call center that you’re considering because usually a question like this can be explained when looking at the services that they provide. Most call centers are going to be able to run campaigns for both businesses and consumers but sometimes they may have a specialty.

Ask or search their website for testimonials. Consider what types of companies are using their services and really listen to what these companies have to say. This information can be extremely valuable so use it if it’s provided to you.

The main focus should be on your company and what you want your campaigns based around. Make sure you express this to the call center so that they understand your wants and needs.

If our consumers have questions, will you have answers?

The answer to this question should always be yes. Call centers should be doing the best they possibly can to seamlessly answer phone calls for your company. Hopefully, questions can be answered in the center and if they can’t be, the agents should know how to handle the particular situation.

At QCSS, we allow companies to bring in their team to train our agents. If this isn’t possible, we also encourage our clients to allow our team to make a site visit, to train via phone conference, through digital meetings (using a service such as Skype), or via a desktop share. All agents are pre-trained before receiving program training so that goals and expectations of the campaign are well known.

Take a look at the training foundation of a successful campaign provided by QCSS to get a better idea about the continuous process of training agents.

Who provides the script or call guide?

Call centers should be willing to work hand in hand with clients so that they can come up with a script, or call guide as we call it, that will work best with the particular company.

The purpose of the call center is to allow professionals with experience to turn decisions into actions. The call guide is going to be extremely important because it’s going to be what your consumers hear when first calling into or receiving a call from the company.

Don’t worry because professionals at the call center should be more than willing to work together with you to develop a call guide that fits your company and represents the purpose of the campaign.

It can be scary at first if you’ve never outsourced a call center before. What if the call center doesn’t develop a call guide that your company likes? What if you see the call guide going in a different direction and they’re missing the purpose of your campaign?

This shouldn’t happen but if it does, communicate with the company. If you want the call center to make progress with your company and for the campaign to be successful, communication is going to be the foundation of the new partnership.

How much am I getting out of this service?

If you are putting time and effort into the call center and paying close attention to the campaign, you should be expecting a lot out of the service. Depending on which direction you are headed with the call center, you can expect to see:

  • A focus on core business

  • Free capital for research & development and advertising

  • An increase in sales and profits

  • Condense sales and service into one location

  • Forecast budgeting with fixed costs

  • Reduced overhead expenses

And many more benefits. There are agents who will be assigned to your campaign and they will work very hard to see your business succeed. If there is no success in your campaign, there is no success in their work either.

To a call center, your business isn’t a game. It’s an investment. It’s something that they hope to see succeed so that they can have happy customers and clients, just like you.

What are your expectations?

As with any other company, a call center expects to see growth within your company, and their own, from all work.

We expect to meet the wants and needs of your company so that it can continue to grow. Just like you, we want to see your company take off. We work with the desire to serve to you and your consumers.

We expect you to communicate with us so that we can deliver the best results while continuing to meet your expectations.

At QCSS, we strive for exceptional results and professionalism. As a company, our expectations are high and we all work together to meet them every single day.

Any call center should be expecting to see your business succeed through the services that they are providing. Don’t be afraid to ask this question when looking for the perfect fit for your company.

Individually, call centers should have specific goals to hit when working on certain campaigns. Ask them to set goals and expectations so that it is easier to track progress.

Where can you make a difference for our company?

This is a great question to ask a call center and the answer is more than likely to be specific towards your goals.

The process might begin by the call center asking you what you are expecting to get from outsourcing. Then, the company will develop an answer to your question after hearing the response.

The reason they may ask you for your response first is because the focus of the campaign is about your company and what you expect as an outcome of the services. The call center does want to find specific ways to make a difference for your company. They are also going to want to track the progress of the campaign which will be beneficial to you too.

There are some small differences that every call center expects for you to see from using their services but if you are looking for specific and detailed answers, open up to the company and let them know your expectations.

Will our lists be put together with other databases?

Another way to put this question is: can somebody else access our call lists that we are allowing you to use?

No. This should be information that the call center is only going to be using for the sake of your business. They should not allow other companies to have access to this list especially since it is something that your company has worked pretty hard to maintain.

When you decide to outsource a call center, there is a lot of trust that must be put into the company. Make an effort to ask about the security at the call center. This is important because a part of your business is being put into the hands of another business.

Look into the technology of the company and be sure that they know what they are doing. This way, you know that your information and the information of your clients and customers are also safe.

Find out more about QCSS and the call center industry by heading over to our web page. It provides insightful information about the services that call centers can provide and expectations.

Published in Blog

The phone’s ringing in your office. You’re finishing up an email. Somebody walks into the office with an important question regarding a client. You have a meeting in fifteen minutes and have to be ready to pitch the newest marketing plan.

You send the email and answer the question regarding the client. You pull up the presentation on the computer to review before the pitch in front of other executives. You clear your mind for two seconds before reaching over to pick up the ringing telephone. Right as you pick up the phone, you hear a long buzzing sound.

You just missed a phone call from a qualified lead because you have too many other things flying onto your desk and occupying your mind. You look over at the black landline phone that’s sitting on your desk.

Fifteen missed calls.

Five new messages.

Thirty new emails within the past ten minutes.

A presentation to pitch in what is now, five minutes.

Your coworker walks into your office and mentions an email that you haven’t answered from three days ago. “You’re slacking,” they say completely joking but this time it just sets you off.

How do these people not see the immense effort you’re putting in to help this business succeed yet whatever you do is never good enough? You’re expected to pitch a new marketing plan that you’ve barely had any time to work on because it feels like you’re playing catch up every day you walk into work.

The free dictionary defines slack off as:

  1. To decrease in activity of intensity.

  2. To work less intensely than is required or expected.

You don’t feel like you’re slacking off. You just feel like you have too much on your plate to get everything done.

Nobody likes to hear that they’re slacking but every so often we hear those words come out of somebody’s mouth and it makes us want to cringe.

You’re probably thinking to yourself, how can QCSS pick up my “slack”? Well, to be honest, it’s a pretty simple answer.

At QCSS, SLACK stands for Sales, Lead generation, Answering service, Customer service and support and Knowledgebase and help desk.


The S in SLACK, stand for sales. Sales are a crucial part of any business model. Most likely, you’ve heard of or have seen a sales funnel before and you know how it works. There’s a reason that many people refer to sales funnels when talking about company goals. It’s because a business can’t run without the knowledge of a sales funnel and how a consumer makes its way through the funnel.

At QCSS, we want to help you get your consumers and leads through the sales funnel. With the outbound and inbound services that we provide, your company can receive a higher number of qualified leads, increased sales, and profits, reduced costs per sale, increased number of appointments and many other benefits.

We can help you accomplish goals for your company by doing things that you don’t have the time to do. Those people who are calling into your business can have questions answered in seconds rather than days. You won’t have to deal with missed calls or listen to voicemails that don’t even pertain to anything that you do.

With a telemarketing company, each day you should receive a recap of all the leads, sales and appointments that were generated for the day. You should also receive weekly reports for your review and analysis which will help your company generate more qualified leads.

If you are slacking on landing sales because you have so many other things on your plate, then it’s time to seriously consider outsourcing a company that can help you turn these leads into clients or customers.

Lead Generation

Lead generation, a word that gets passed around like stuffing at Thanksgiving. There are so many people that have mounds of information about lead generation and how it works.

We’re going to keep it simple. You probably heard me say the word “qualified leads” a couple of times already. No, it’s not just a matter of sticking the word qualified in front of leads to make ourselves sound like we know what we’re talking about.

There are many different ways that lead generation works. At QCSS, we look for qualified leads. This means that we want to help your company find and reach out to strangers and prospects that have shown interest in your company. We use experienced proven strategies to consistently generate leads that will be useful to your company right now and in the future.

There are going to be times when leads are going to tell you that at this moment, they don’t need your product or service but they may in the future.

QCSS can help with lead generation because we also offer appointment setting. This means that in a couple of months when your company wants to reach back out to that potential lead, we won’t forget and neither will you.

These strategies are going to work best because they keep your company on the top of your leads minds.

Answering Service

QCSS picks up the slack by offering answering services.

How will an answering service benefit your company and help you pick up the slack? Great question!

Outsourcing an answering service can be extremely beneficial to your company and it will encourage you to avoid slacking on more important tasks by decreasing interruptions, avoiding missed calls and supporting organization in the office.

When customers call into your company, most people want to talk to a live person. It’s aggravating getting directed to a voicemail and never receiving a call back. It’s aggravating having to push 50 buttons on the phone until you hear a voice talking back to you on the phone that isn’t an automated message. Customers get aggravated when they don’t get a direct response and when they have to sit on the phone for hours in order to get the answers that they are looking for.

QCSS offers an answering service to take stress off of you and your customers or clients.

Here’s a question, have you ever thought about how many calls come into your office for business that is not tracked for inquiries, leads, and conversion into sales? Maybe people are calling from a different time zone.

The number one reason a new potential buyer of your product of service will find another provider is due to lack of immediate attention, making them feel as if their call and ultimately their business doesn’t matter to your or your company.

Don’t let this be the reason that clients and customers are getting away. Be proactive about the issue. Even though it doesn’t feel that you’re slacking customers and clients may think that you are.

Customer Service and Support

QCSS picks up the slack by offering customer service and support. One subject that we frequently talk about in our blog is customer service and support and why it is so valuable. (Check out these four simple things that can keep your customers happy)

QCSS offers customer service and support because we know how difficult it can be to stay on top of these jobs when a company is becoming overwhelmed with calls and emails.

Customer service and support is not something that companies can risk messing around with. One wrong move can send clients and customers running in the opposite direction and sometimes taking others with them.

Make sure that all your clients and customers are serviced to the fullest with the inbound customer services that QCSS can provide.

If you are slacking in the customer service department it’s probably time to take a step back and reevaluate your company mission. Awful customer service and support can ruin a company. There are many examples of companies that have gone under from bad customer service so it’s in your best interest to pick up the slack before it is too late.

Your competitors are waiting for you to fail so show them that the word isn’t even in your vocabulary.

Knowledgebase and Help Desk

QCSS picks up the SLACK by offering a knowledgebase and help desk services.

It’s time to figure out if the help desk you have right now is actually helping your business or hurting it. (Click here for a guide on finding a help desk that wants to help your business succeed)

QCSS offers the highest level of support for your products and services. Every time somebody calls in with a question about your company, QCSS seamlessly and promptly answers the phone to give your customers the attention they demand and deserve.

You may be wondering how QCSS can pick up the slack by providing a knowledgebase and help desk. Well, QCSS can answer your customers and clients questions and concerns that you don’t have time to answer. Think about how often people are on the phone waiting for someone at your company to pick up just to get an answer to a simple question.

A knowledgebase or a help desk does an impeccable job at finding answers to questions before they are even at the surface.

That is how QCSS picks up the SLACK. We offer a service that not a lot of people can offer. We have an intelligent team standing behind us who is always going to be looking out for the better of your company.

If you are looking into outsourcing a help desk, chances are that your help desk you have right now isn’t working out for you or your company is overflowing with phone calls and there aren’t enough hands to answer the phone.

This means that you’re slacking and you may be losing clients and customers due to the fact that questions and concerns aren’t being answered promptly or clearly from your team.







At QCSS,"Where the only call that matters is yours" every time the phone rings, we answer seamlessly as your company promptly to give the customer the attention they demand and deserve.




For more information, visit http://www.qcssinc.com/or call (888) 229-7046.







Published in Blog




One of the best feelings in the world is walking out of the airport doors and feeling warm heat hit our faces. It’s the feeling of knowing that over the next week, nothing else matters except where dinner reservations are at. 

At this time of the year, if you’re from up north, you’re probably trying to escape the winter cold. Even if you’re not from the north, everybody can always use a vacation. Let’s make this clear though, we would all kill for your forty degree weather. It’s cold to you but forty degree weather is mostly a dream to us right now.


Warmer weather is always going to be a dream because it usually means a vacation. A time to forget about hitting sales goals, generating leads and customer satisfaction. When on vacation, tables turn and you are the person getting outstanding customer service which is the exact reason you went. You wanted to be pampered and you wanted to treat yourself the way you treat clients and customers.


If this is the case, then why are you constantly looking at your phone and answering emails? A vacation is supposed to be time to yourself so put that phone down! We’ve heard every excuse in the book but being understaffed isn’t an excuse anymore.


“My clients’ need me,” isn’t an excuse anymore. It’s time for some R&R.



R&R can mean two things: Rest and relaxation or Rapid Response. At QCSS, R&R means both. We understand that sometimes it’s hard to escape. We also understand that you may not want to.


That email you got while on vacation could’ve been one of the most important of your career. Maybe you don’t want to step away from your phone because you love what you do and you can’t imagine not doing it. We get it, which is why we believe that R&R stands for rapid response also.


It’s possible to get both. Rest and relaxation can also involve rapid responses.


Maybe it’s time you get some R&R.



“One-week vacations are too short to prevent burnout; by the time you relax enough not to think about the office the week is almost up.”

Cecilia Mikalac








Published in Blog

 Let’s Talk Business… and the Super Bowl


It’s Super Bowl Sunday, and even though your favorite city didn’t make it to the big game this year, you’re still watching.


It’s a great excuse to get together with friends and eat the same food you still probably would’ve been eating even if it wasn’t Super Bowl Sunday.


Have you ever stopped for a second to think about how relevant NFL football was to your business life?


Probably not, but don’t worry we did!


The Goal




Every NFL football team goes into the season with goals in mind just like every business goes into a new year with goals.


It’s assumed that NFL teams have one main goal in the beginning of the season:


The Super Bowl


Businesses can have one main goal also, but usually, the main goal is accompanied by many other achievable goals. These achievable goals come from other departments and from individual employees.


Most likely, the NFL works the same way. The coach can have specific achievable goals for his own team. The front office staff can have goals set for the coach. Then the front office staff can have goals set for themselves and other relevant departments.


Goals are being set all over the place, even in the NFL!


The Season



The season opener is here before we know it. Summer is ending and fall is anticipated. Players run onto the field and begin warming up. Fans fill the stands with hope in their eyes. Football is back and Thursday’s won’t be the same until February.


The beginning of the season goes a bit differently at the office.


For most, it’s January and it’s cold. Many dread leaving the warm blankets in the morning, but know there are bills to pay and goals to accomplish. There’s not an entire stadium of fans cheering you on or an amazing song blasting as you walk into the office.


In the end, it’s all the same, though. Without those things, you still get up and go to work. You start the season as much as you might not want to. You get things going and start working towards those goals you have dangling in front of you.


The Dedication




Dedication is something that NFL employees and office employees share. We’re all dedicated to attaining goals and becoming better at what we do.


Well, most of us anyway.


NFL players show dedication by showing up on practice fields and to locker rooms. There is a lot more to the game than Thursday night, Monday night and Sunday football. There are times spent at the athletic trainer so that a torn meniscus can be healed by next season. There’s also showing up to review tapes and finding areas for improvement.


There must attend media events, even if they are just there so that they don’t get fined.


Working for a business takes just as much dedication. You work hard so that the business can succeed.


You stay until 10 PM so that you can close that big account you’ve been working with for the past week. You come into the office at 7 AM so that you can join in on the conference call on the East Coast.


Dedication is one thing that an NFL team must have to make it into the Super Bowl. It’s also a quality business men and women must have to be successful and meet goals.


The Teamwork




No business or NFL team will make it through an entire season (or year) without teamwork.


Teamwork makes the dream work.


A quarterback in the NFL isn’t getting anywhere fast without a running back or a receiver.  Just like a coach isn’t going to win a Super Bowl (or any game for that matter) without a quarterback. Without one person on the field or in the front office, the team will fall apart.


Just like in the NFL teamwork is an absolute necessity in the workplace. You work together with your team and talk things out with coworkers every day. Somebody in the marketing department may have an answer for somebody in the purchasing department and vice-versa. Without one person on the team, you’ll be doing a lot more work than imagined.


The Playoffs



Playoffs: The time when you’re supposed to give almost everything you have in order to make it to where you’re trying to go.


In the NFL, the players are supposed to be giving everything they have every time they step onto that field. When it comes to playoffs, that’s expected and so much more. The main goal is in sight and they can’t bare themselves to watch it slip away.


It’s almost time to shine but first, they must prove they deserve it.


Similarly, many companies keep their eyes on the goals throughout the year. When the end of the year is approaching, you should know those goals should almost be met.


This is the time that you really start grinding out everything you have by working the hardest you have all year.


The Hype




So you made it past the playoffs and you’re headed to the big game.


In the NFL this is a HUGE deal. This is what every single game came down to. This was possible from all the work in the offseason. There is no doubt that the media is watching you and expecting a lot.


Similar to the NFL, this is the goal you have been working to accomplish all year. It’s the last couple weeks of the year. The entire team is waiting to hear the results. You want to know if you hit the goals and so does the team but you can’t know until the year is over.


Game Day




This is the moment for players to show fans, family, friends and the entire country everything they’ve got and have been working towards.


This is when these teams are going to leave everything on the field.


Same goes for you and your team. This is the moment you’ve been waiting for all year. This is what all the late nights in the office and early mornings have done.


You find out the results and in that moment you will know if you won or lost, just like the NFL football teams.


The Fans



These are the people you do it all for. These are the people who will stand behind you when you win or when you lose.


In the NFL some fans will pick apart certain plays or get angry with the coach for calling the wrong play. Two fans will come out, the ones who say, “They didn’t give it everything that had” or the ones who will say “they truly left it all on the field but it wasn’t enough.”


In a workplace things are a little bit different. Your fans are your family, your friends and your coworkers. It’s your boss saying, “We didn’t hit the goal but this is what we have to do differently.” Or, it’s your boss saying, “You hit your goal and I couldn’t be happier.”


At the end of the day, we’re all the same.We all work hard to reach our goals.


We help accomplish each other’s goals. We have the freedom to create and innovate as part of this special family. Like puzzle pieces, we know the sum is greater than the parts; that by working together, we will create the greatest outcome for everyone.

- QCSS -


P: 888.229.7046




Published in Blog
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