Displaying items by tag: answeringthecall

Just last month, QCSS released an article about awesome athletes that deserve to be in the spotlight because they prove to be #AnsweringTheCall.

Athletes around the world are being asked to answer the call every day. Of course, we’ve seen athletes show up to a press conference only because they didn’t want to be fined. We’ve also seen athletes make bad decisions that lead to jail or even death because of them. Athletes are humans but when they’re in the spotlight we tend to hold them to a different standard.

This May, QCSS decided to recognize some women athletes who proved that #AnsweringTheCall is no easy task, but it is impactful. They have found a way to use the platforms they have in order to answer the call and make a difference in their communities. 

Check out what #AnsweringTheCall means to QCSS and how these athletes fit perfectly into the mold.

Having the motivation to become better at what you do every single day.

Victoria Azarenka announced that she aims to return for the grass court season and will play Wimbledon just seven months after she gave birth to her son. (Source)

Azarenka, the 27-year-old two-time Australian Open champion, is not letting the birth of her son affect her profession as a tennis player.

She announced on Monday, May 22 that she has been training and feels ready to start competing again.

We can just add her to the list of female athletes who have made nothing short of return after having a child.

The reason that QCSS would like to recognize Azarenka as a woman who proves to be #AnsweringTheCall is because there is sometimes doubt when it comes to women making a comeback after having children.

She proved that she has the motivation to prove others wrong and to become better at her sport even after having a child.

Remaining competitive in whatever you choose to do.

Pro surfer Anastasia Ashley talks about her career and what it takes to be a female athlete. Ashley discussed the challenges that she faced as a women in the professional surfing industry. (Source)

It is so empowering to see such a motivating female athlete speak out about the challenges that she has gone through to be successful in her industry.

What stood out about Ashley is that she never gave up on her dream even though she had to face many challenges. She proved that being a female athlete may not be easy but if you believe in something, like closing the gender gap, you have to remain competitive in your field.

Anastasia Ashley is #AnsweringTheCall by encouraging girls to pursue their own passions, even if it is in a sport that is male dominant.

Fighting for what you believe in.

Four years after Saudi Arabia lifted its ban on female athletes, Kariman Abuljadayel represented her country at the Rio Games. This May, she opened up about her experience. (Source)

“Growing up, though, I didn’t participate in any athletics—there were no sports for girls until I graduated high school in 2012. At that point, I told my mom that doing a sport was my dream, and competing in the Olympics became my ultimate goal. Because I was about to move to Boston at the time, she told me I had no excuse not to train and achieve that goal.”

Abuljadayel proved to the world that if you believe in yourself, anything can happen.

Although she was not necessarily the reason that the ban was lifted, she proved that she has what it takes to compete at a professional level and make it to the Olympics.

#AnsweringTheCall has a lot to do with following through, believing in yourself and fighting for things that you believe in. Kariman Abuljadayel proved to do all of those things when she showed up to the Rio Games.

Setting goals and never giving up.

Former U.S. Women’s National Team defender Leslie Osborne is among 33 nominees on the Player ballot for the 2017 National Soccer Hall of Fame voting, it was announced earlier this week. (Source)

Leslie Osborne is a retired American Soccer defensive midfielder who last played for the Chicago Red Stars in the NWSL in 2013.

She starred on the U.S. national team, earning 61 caps from 2004-09. What’s even more amazing about Leslie is that she played and coached with Eclipse Select Soccer Club.

Osborne has proved that #AnsweringTheCall is not something that every person is born with. It takes a lot of hard work to get to where she is. Setting goals and never giving up is what landed her name on the Player ballot for the 2017 National Soccer Hall of Fame voting, along with many other outstanding athletes.

It’s amazing and inspiring to see that Leslie is still #AnsweringTheCall after playing for Eclipse Select Soccer Club and throughout her entire career as an athlete.  

Believing in yourself.


Jen Hoy talks about how her parents motivate her to believe in herself. (Source)

Hoy talks about the supportive household that she grew up in and how her parents have always been her biggest role models. She explains how they have always been confident and encouraging.

What is important to point out is that her parents are what made her into the amazing person that she is today. They are the reason that Jen began to believe in herself and that is how she made it to the NWSL.

Jen Hoy does an amazing job at showing what #AnsweringTheCall means. She took motivation that her parents gave her and built something from it. She never stopped believing in herself which proves that she has what it takes to #AnswerTheCall.

Watch the video here.

Being a leader and believing in others.

Sofia Huerta talks about how she believes she impacts the youth the same way that other women professional athletes have.


Sofia talks about how having a female athlete to look up when she was younger inspires her to #AnswerTheCall.Sofia believes that she can show other children what it takes to make it to play in the NWSL.


Watch the video here.

Sofia Huerta was chosen by the Chicago Red Stars as a player that is #AnsweringTheCall. She has shown people on and off the field what it takes to be a leader while continuing to show that she believes in others to #AnswerTheCall too.

If you scroll through her Instagram, where she just so happens to have 15.5 k followers, it is obvious that she supports other women especially her teammates.

Sofia proves that she is #AnsweringTheCall by being such a great role model to younger children and a role model to her teammates too.

What are you doing today in order to answer the call?





 QCSS is a women-owned business and officially certified by the Women’s Business Enterprise National Council (WBENC).

QCSS would not be the business that it is today without our two outstanding women founders. The certification continues to motivate QCSS as a company to have persistence, remain optimistic, embrace change, overcome obstacles, conquer fears, remain powerful and develop a strong sense of self. 

Find out more about our executive teamhere.

Learn more about our WBENC Certification here.



Written by: Amy Schiller

Published in Blog

A three-run lead and four more outs until the Cubs did something some fans never thought they would see in their lifetime. Then, Brandon Guyer hits a run-scoring double. Not the most ideal situation but it did not mean the end.


Rajai Davis, playing for the Cleveland Indians, steps up to the plate and does the unimaginable. He hits a home run that brings in two runs. Tie game.

Silence filled bars and houses all over Chicago. Unless you are a White Sox fan of course but even some of them joined Cubs nation for the end of the season.


Cut to the locker room.


“We’re the best team in baseball, and we’re the best team in baseball for a reason. Now we’re going to show it. We play like the score is nothing-nothing. We’ve got to stay positive and fight for your brothers. Stick together and we’re going to win this game.” (Source)


That is the memorable speech that Jason Heyward gave in the locker room during the 17-minute rain delay of Game 7.


That night, the Chicago Cubs proved that they have something a lot of teams do not. Whether you are on a field, in a locker room or in an office, the Cubs have set some great examples of what it takes to be a team. 




How many years has it been since the Chicago Cubs won the World Series?


On that November 2nd night, the answer to that question went from 108 to zero.


What can this teach other organizations and businesses? Patience is a virtue.



It’s going to take a while for things to click but success is not out of reach. The Cubs showed that you can do anything that you set your mind to as long as you accept that what you’re going through is a journey and not a race.



108 years made the win that night feel like the best thing in the world. The process was long but success doesn’t happen overnight.



When it feels like things are never going to work out keep your eye on the goal and your head in the game. It will all come together.




There are days when it feels like the world is against us. I’m guessing that’s how the team felt when Rajai Davis hit the home run that tied the game.



Then the rain delay, another sign that maybe it just wasn’t their year. That was until faith brought the Cubs together as a team to take home the trophy.



|“Stick together we’re going to win this game.”


Jason Heyward gave uplifting advice to his team in the locker room during the delay that some will say saved the game for the Cubs.


What any business can learn from Heyward is that you have to believe in yourself and your team in order to come out on top. When things are rough and when the world feels like it’s falling at your feet, lift your head up and believe. Be a leader.


That is what will make all the difference, just like it did for the Cubs.



Enjoy the process

It does not only have to do with the players on the field. It has to do with the coaches, management and the entire Cubs organization.



Executives had to make some of the toughest decisions of their careers. Some of the decisions left fans and staff unhappy. People were let go because of their choices and others were promoted. In the end, all decisions were made for the better of the team.



Players put in work throughout their childhoods, high school careers, college days and in the minors to get to play on that field and to bring the trophy to Chicago.


The lesson here is that even when we feel like our work is not paying off, it eventually will. Learn to enjoy the process so that it does not feel like such a struggle.



Acknowledge the setbacks and embrace the blood, sweat, and tears.


That feeling of failure is what will push you out of your comfort zone and forward.



Nobody carries the team

My grandfather could re-watch that game 100 times and still point out every single thing that went wrong. When my dad called him that night after the Cubs won it all, to say that he was mad would be an understatement.



He was so upset with how the team played that game that he did not even want to talk to my dad on the phone. I’m sure for the couple minutes that he did, nothing but foul language came out of his mouth.



A lesson that any business could learn from my grandfather is that nobody carries the team on their back.



One player couldn’t change the outcome of that game but the entire team could.



When things aren’t going right, do not start nitpicking every little thing that went wrong.



If you lose a sale, save yourself the struggle of trying to figure out how you could have landed it. Just focus on the next big thing. Correct the mistake if possible and if you cannot then move on.



If the Cubs looked back on every single mistake they made that night in the locker room during the rain delay, there is no chance they would have won that game. Instead, they focused on what they knew, they were the best team in baseball and they were going to win it all.



Look what happened.



Do not make this about yourself


|“I thought about all the people in Chicago and how much this meant to them.”


Anthony Rizzo knew that the November 2nd night wasn’t only about the endless practices and exhausting offseason training sessions. He knew that the sacrifices he had been making his career as a Cub wasn’t only for himself, it was for the fans too.



Some fans turned off their TV’s because they didn’t want to watch 108 years turn into 109 years. There were tears. Anxiety filled bars all around the United States.



The players knew how much this night meant to every single Chicago Cubs fan.



So, the next time you feel like you want to give up, remember why you started.



Who encouraged you to become an entrepreneur? Who encouraged you to take that promotion within the company that has caused your hair to turn gray?



You have fans too. You have people standing behind you and believing in you, just like the Cubs did and still do.


When you feel like giving up, do not make it about yourself. Do not give up because it will be easier for you. Do not give up because you think you will be less stressed.


Keep pushing because it is not about you, it is about your fans.



Answer the Call

The Chicago Cubs had the motivation, remained competitive, fought for each other, had goals, never gave up, believed in the organization, were leaders, and lastly believed in one another.


Because of all of those qualities, they won the World Series at last.



This story is one that people will pass down for generations. It is a story of how the lovable losers became the comeback Cubs.




A number that no longer represents the long drought the Chicago Cubs went through. A number that now tells a story about an organization that proved they had what it takes to answer the call.



We have an entire campaign around #AnsweringTheCall and many athletes make the list of people who answer the call. The entire Chicago Cubs organization made the list. 


Click here to learn more about other athletes who answer the call.




For more information about QCSS, visit www.qcssinc.com or call (888) 229-7046.





All quotes from: https://www.si.com/mlb/2016/11/03/world-series-cubs-indians-game-7


Written by: Amy Schiller

Published in Blog


This is nothing new, but consumers are continuing to hold companies to a higher standard. No, I’m not referring to the necessary customer service to keep a company up and running. Consumers are holding companies to a particular social standard.


Corporate social responsibility is taking over the business world. Eighty-four percent of global consumers said they seek out responsible products whenever possible. (Source)


Both consumers and employees are drawn to companies who prove to give back to society and make a difference in the community. That’s why it doesn’t come as a shock that companies are beginning to see how much social responsibility matters.


Companies are stepping up and #AnsweringTheCallfrom consumers and employees. Missions and values of companies are changing all across the nation in order to meet expectations.


REI - Force of Nature


REI Co-op claims 2017 as a possible landmark year for gender equity in the outdoors. On April 2, REI Co-op announced a public effort called Force of Nature. The effort builds on decades of work that REI has been doing within the co-op to advance gender equity.


Throughout the article, author Jerry Stritzke talks about the plan REI has put together to level the playing field. Some of the plan includes partnering with Outside magazine on their first-ever all-women’s issue, increasing focus on building world-class gear designed for women, and the creation of 1,000 events designed to get women outside. (Source)


Changing the business world


REI is such a great example of how a brand is changing the business world by committing to make such a difference in a community. Not to mention, a much larger community that some consumers may not agree with.


After reading the article, I took it upon myself to read some of the comments. A lot of the comments were from people praising that company for making such a bold decision. Some comments from people who were upset that the company was shifting their target market.


Let’s take a moment to acknowledge how uplifting this choice was to businesses all over. When QCSS talks about #AnsweringTheCall, we talk about fighting for what you believe in, being a leader and believing in others. Three things that REI has shown they are not afraid to do.


Take a stand


REI is fighting for what they believe in by acknowledging that women aren’t on the same playing field as men when it comes to the outdoors. The article mentions how it’s easy to recognize that not many females have other females to look up to in the industry. After the company noticed this, they decided that they wanted to go ahead and do something about it which is outstanding.


An industry leader


REI proves that they are an industry leader and they believe in others. An industry leader does something to make a difference. As mentioned, it was bold for REI to do this because they know that a lot of their target market is men but they did it anyways. That’s what a leader looks like.


It’s also clear that the company believes in others considering they dedicated the rest of 2017 to women.


Sure, one could say that REI is abandoning a target market, but I don’t think that’s the case. I think what REI is doing is going to make a huge impact on the community. They aren’t refusing service to men they are just promising to deliver better service to women than they have in the past. That’s Empowering.


 REI proves that corporate social responsibility doesn’t have to completely change the game. CSR is about finding things that your company believes in and making a difference. #AnsweringTheCall the call can be fun and so can CSR which is what REI has shown us.


#AnsweringTheCallmeans many different things to different people, as we have mentioned in our posts before.


The mission at QCSS has always been to help build the local and national economy. In 2017, QCSS is added to that mission. For each new piece of business QCSS receives this year, we will also be giving back to not-for-profits and charities.


Find out what #AnsweringTheCall means to you and your company. If you have the power to make a difference, do it. The world is at your fingertips, use it.



QCSS chose the #AnsweringTheCall theme because we understand that it has many different meanings. There will never be one definition to express what stepping up and answering the call represents to QCSS and the organizations that we’ve partnered with.


Answering the call means to us, what it means to you. Every organization and every person will answer the call in their own way.


At QCSS, "Where the only call that matters is yours" every time the phone rings, we answer seamlessly as your company promptly to give the customer the attention they demand and deserve.


For more information, visit www.qcssinc.com or call (888) 229-7046.


Published in Blog

#AnsweringTheCall sounds easy until you’re the one being asked to do it.

Athletes around the world are being asked to answer the call every day. Of course, we’ve seen athletes show up to a press conference only because they didn’t want to be fined. We’ve also seen athletes make bad decisions that lead to jail or even death because of them. Athletes are humans but when they’re in the spotlight we tend to hold them to a different standard.

This April, QCSS decided to recognize some athletes who proved that #AnsweringTheCall is no easy task, but it is impactful. They have found a way to use the platforms they have in order to answer the call and make a difference in their communities. 

Check out what #AnsweringTheCall means to QCSS and how these athletes fit perfectly into the mold.

Having the motivation to become better at what you do every single day.

Bricks and Ivy Ball raises $2.2M (Source)

This month the Chicago Cubs raised $2.2 million for their foundation at the Bricks and Ivy Ball. The money will benefit a children’s fitness program, an initiative to build and renovate baseball fields and playgrounds through the city, and the team’s scholars program.

The reason that QCSS chose the Chicago Cubs as an organization that is #AnsweringTheCall is because many players show up to the event to support the charity which shows that the team wants to see the community around them improve.

It’s great to point out that Matt Szczur’s painting of teammates Anthony Rizzo and Kris Bryant sold for $35,000. This is one important player trying to make a difference in the organization.

The Chicago Cubs organization showed that they have the ability to answer the call by motivating each other in order to become better at what they do every single day. Not to mention, they won a world series after 108 years by #AnsweringTheCall.

Remaining competitive in whatever you choose to do.

Three thousand female athletes from Chicago area high schools made a difference off the field by collecting and donating 7,500 books to Mahalia Jackson Elementary School. (Source)

It is easy to say that these female athletes are remaining competitive on the soccer field and off the field by collecting and donating 7,500 books.

The group of female athletes surprised the students at the elementary school on Wednesday, April 12.

Not only are these high school females #AnsweringTheCall by remaining competitive on the field but they are remaining competitive off the field too. It is pretty impressive that these girls collected 7,000 books to donate to an elementary school where most students come from low-income families.

Fighting for what you believe in.

Student-athlete talks about gender inequality and how she hopes to overcome it. (Source)

Quinn Parker, a student at Princeton University, talks about what being a female athlete at the school means to her and the obstacles she has faced because of her gender. Although Parker realizes there are obstacles, she won’t let it defeat her as she continues to overcome the challenges.

She mentions, “But I refuse to be limited in what I can do, where I can go and who I can be because of my gender.”

Parker does a great job at representing what QCSS believes it means toanswer the call. She’s standing up for something that she believes in, which is gender equality. She wants people to know that she isn’t going to let her gender hold her back from accomplishing her goals.

What’s one of the coolest parts about Parker’s story?

Track & Field is the reason for the mentality that she has today.

Setting goals and never giving up.

The first woman to officially run Boston Marathon makes a triumphant return. (Source)

Kathrine Switzer made history back in 1967 when she became the first woman to officially run the Boston Marathon. Race officials tried to stop her from completing the marathon after they found out she was actually a woman and not a man.

Fifty years later, on April 17, she finished the race again.

Kathrine Switzer was #AnsweringTheCall by setting a goal and not giving up on it. She didn’t let the man stop her when she was 20-years-old and she didn’t let anyone stop her from running it again. In the beginning, she set a goal and she stuck to it without giving up. She had people telling her that it wasn’t her race and that she shouldn’t be running it. She had people trying to physically stop her but she kept on going.

It’s amazing and inspiring to see that Kathrine is still #AnsweringTheCall.

Believing in yourself.

How Skylar Diggins really sees herself on and off the court. (Source)

With the WNBA season right around the corner, one player particularly stuck out in April. Skylar Diggins, a point guard for the Dallas Wings, talks about how she never saw herself as a natural athlete but knew that she could put in the work to become as great as she is now.

Diggins talks about how she has a passion for basketball and how she never stopped putting in the work to compete, be better and challenge herself.

Skylar Diggins does an amazing job at demonstrating what #AnsweringTheCall means. She may not have considered herself an athlete, but she proved to that she could be one. She worked hard to become a professional basketball player and she hasn’t let anything stop her from pursuing her dreams.

Being a leader and believing in others.

Katie Naughton lives to inspire and makes sure that she is #AnsweringTheCall for the next generation. (Source)

In the video, Katie Naughton talks about how she is motivated to #AnswerTheCall because she knows that there are people out there that look up to her as an athlete.

Naughton was chosen by the Chicago Red Stars as a player that is #AnsweringTheCall. She shows on and off the field that she has what it takes to be a leader. She looks up to people like her mom, who pushes her to be the best that she can be. She also mentions how exciting it is that younger girls look up to her because that’s who her mom was to her, somebody to look up to.

Katie Naughton proves that she is #AnsweringTheCall by being such a great role model to other aspiring athletes. She proves that she believes in others by contributing on the field with her teammates and trusting that they are making the best decisions for the team.

Here’s the link to the video.

After every Chicago Red Stars game, QCSS presents a player of the match. This past week, Julie Johnston Ertz was chosen as the player of the match. The Chicago Red Stars also share a video of how certain players believe they answer the call before every game. Talk about a way to empower women. Follow us on social media to get updates on players who prove #AnsweringTheCall is just another thing they do.




I encourage you to take a step back and think about the last time you answered the call. We all have social media platforms, like Katie Naughton, that allow us to be leaders and motivators. We all have the drive and ambition to try our hardest at our jobs or in school like Skylar Diggins does on the court. If you have a voice, then use it to stand up for things that you believe in like Quinn Parker.

What are you doing today in order to answer the call?


Published in Blog


Have you ever taken a moment to notice how hypocritical it is to point your finger at someone? Go ahead and try it. Point your finger at something. It doesn’t have to be a person. It can be at your computer screen or your phone.


Did you notice that when you went to point your finger, three other fingers were pointing right back at you?


It’s something that can easily go unnoticed. When we’re so busy blaming things on other people, we don’t take a second to realize that maybe what they’re doing isn’t the issue.


If your business isn’t growing, who’re the first people that you point your finger at? Is it your employees or people that are working underneath you? Is it someone who works above you? Maybe you point the finger at yourself. Regardless, one person should never be blamed for an entire situation.


That’s why I am going to encourage you to take a minute and reflect on how you can improve yourself which will hopefully lead to business growth.

1. Quit putting yourself first


With some of the other things I’ve talked about before, this may sound like a contradiction but in order to grow, you have to stop putting yourself first.


In the business world, we must learn how to make sacrifices and look for ways to improve ourselves. This may mean that we have to put others before us in order to get to where we want to go.


If somebody asks you for a favor but it’s a little inconvenient to you, do it anyways because who knows the next time you may need a favor from them that they don’t find convenient.


If your boss asks you to stay a couple hours after work to help them on a project, do it even if you did have plans with a co-worker. Your boss may have asked you to stay to work on the project because they think that you’re the best for the job. If you say no, maybe it’ll lead them to believe otherwise.


There are going to be times when we don’t want to do something because it’s inconvenient. Evaluate the situation and take the time to recognize that maybe you have to put other people first before you can put yourself first.


Sure, a drink after work with a co-worker sounds a lot more fun than helping your boss finish up a project but the drink is going to mean nothing to you once it’s gone. The big project could lead to a new client and a possible promotion.


Think about which opportunities are worth it and which you can pass on. Don’t be afraid to put yourself first occasionally and remember that you can’t get to where you want to go by always being comfortable. 

2. Allow yourself to continue to grow

Every morning, I try to find time to research trends in the industry. I’ll also find time to catch up on emails that I’m subscribed to because sometimes they get my mind running and in work mode.


Don’t allow yourself to believe that you know everything that’s happening in your industry. Take time to read about new trends and how you can improve your work. Every day, I make a promise to allow myself to learn something new and you should too.


The internet gives us so many opportunities to continue to learn. It gives us the chance to take advice from people who we never thought we could receive advice from.


If you don’t allow yourself to learn new information then at some point your company or business is going to be so behind that it’ll be difficult to catch up. It’s important to realize that this can be avoided.


The internet isn’t the only thing that is going to help you learn. Pick up a new book or sit down and talk with an industry leader. Allowing yourself to have an open mind and continue to learn is a great quality to have. Plus, allowing yourself to grow will allow your business to grow too.

3. Learn to network and not only on LinkedIn


You’re probably thinking to yourself, “I already know how to network.”


When was the last time you reached out to a loose connection?


When was the last time you offered your services to somebody else?


When was the last time you held an informational interview with somebody starting out in the industry?


It’s time to step out of your comfort zone and network with people you don’t usually network with. You should stop thinking that you don’t have enough time for an informational interview with someone who is trying to get their foot in the door.


What you should think is about all the things that this person can do for you. They can provide new insights and help you step away from your work for a little to free your brain of clutter.


Maybe, this person knows something about the industry that you don’t. Allow yourself to help others and it may just lead you to answers that you didn’t know you were looking for.


That’s why it’s time to learn how to network. Don’t allow yourself to think that you already know everybody you need to know. LinkedIn isn’t the only way to network. Face to face interactions are great and it allows other people to see who you are and what your business represents.


Networking is a great way to grow a business. Networking leads to references, references will lead to leads, and leads will lead to sales.


Remember that it’s not about who you know, it’s about who knows you.

4. Define your own success


It’s simple to look at other people and see how successful they are.


How did they get there?


What can I do to be as great as they are?


It’s going to take everything in you, but stop comparing yourself to others. Quit letting the success of others define your success because they aren’t you and you will never be them.


Acknowledge the work that these people have done to get to where they are. If it’s your friend, be happy for them. If it’s someone that you look up to, follow their lead and continue to work on yourself.


Live the life that you want to live and do things that make you happy. Set goals for yourself and work on accomplishing them.


What does success look like to you? What does it mean to you?


Write down the answers to these questions. Make it a goal to remind yourself every day to focus on yourself and not others. Watch yourself and your business grow.

5. Remember the past and learn from it, but don’t let it bring you down


Know that bad things happen to everybody. You aren’t always going to land the sale or get five leads in one day. Some days are going to be better than others.


Let’s take a look at recent incidents that have happened. Pepsi rolled out a commercial that a lot of people didn’t agree with. United Airlines has a lot of unhappy consumers from an incident that happened over the weekend.


 Do we think that Pepsi and United Airlines are going to go out of business because of what happened? No, probably not.


Do we think that they learned from what happened? I would certainly hope so.


What’s my point? Stuff happens. Things are out of our control sometimes but we have to get over it.


As much as people try to bring you down, don’t let them. The only person who has control of your future is yourself. Don’t allow anybody to let you think any differently. Bad things are going to happen but you have to move forward. If you don’t then your business won’t either.




Last week, QCSS published an article about a new campaign that we launched which is based around the idea of #AnsweringTheCall. As I mentioned in the article, answering the call means to us, what it means to you. Every person is going to have their own vision of what answering the call means.


This week we wanted to ask you one question pertaining to the post. If you haven’t read it or don’t have the time, to QCSS, answering the call means:


           Having the motivation to become better at what you do every single day


           Remaining competitive in whatever you choose to do


           Fighting for what you believe in


           Setting goals and never giving up


           Believing in yourself


           Being a leader and believing in others




When was the last time:


That you put somebody else before you?


That you learned about something new?


That you made an effort to genuinely network with someone?


That you defined what success means to you?


That you allowed yourself to learn from the past instead of holding you back?




The most important question is:


When was that last time you answered the call?




This time, I’m pointing the finger at you. At QCSS, we make an effort and encourage each other to answer the call every single day. We’re doing our part but are you doing yours?


Published in Blog

Just last week, QCSS talked about what SLACKing meant to our company. It means something a little different to our company than it does to other people. Here at QCSS, SLACK stands for Sales, Lead generation, Answering service, Customer service and support and Knowledgebase and help desk.

In the post, we mentioned how we are going to help you pick up the SLACK at your company.  This week we are following up on our promise and delivering our first bit of information about Sales.

Take a look at these 7 questions you may have for a call center when considering outsourcing to improve company sales.

Will your company contact other business or consumers for my company?

The answer to this question is going to depend on what kind of campaign that you’re running. Most likely, a call center will be able to run campaigns for both types of businesses, B2B and B2C. If your company wants to focus more on reaching out to other businesses, the call center should be able to do this for you. If your company wants to focus on reaching out to consumers, a call center should be able to do this for you too.

Research the call center that you’re considering because usually a question like this can be explained when looking at the services that they provide. Most call centers are going to be able to run campaigns for both businesses and consumers but sometimes they may have a specialty.

Ask or search their website for testimonials. Consider what types of companies are using their services and really listen to what these companies have to say. This information can be extremely valuable so use it if it’s provided to you.

The main focus should be on your company and what you want your campaigns based around. Make sure you express this to the call center so that they understand your wants and needs.

If our consumers have questions, will you have answers?

The answer to this question should always be yes. Call centers should be doing the best they possibly can to seamlessly answer phone calls for your company. Hopefully, questions can be answered in the center and if they can’t be, the agents should know how to handle the particular situation.

At QCSS, we allow companies to bring in their team to train our agents. If this isn’t possible, we also encourage our clients to allow our team to make a site visit, to train via phone conference, through digital meetings (using a service such as Skype), or via a desktop share. All agents are pre-trained before receiving program training so that goals and expectations of the campaign are well known.

Take a look at the training foundation of a successful campaign provided by QCSS to get a better idea about the continuous process of training agents.

Who provides the script or call guide?

Call centers should be willing to work hand in hand with clients so that they can come up with a script, or call guide as we call it, that will work best with the particular company.

The purpose of the call center is to allow professionals with experience to turn decisions into actions. The call guide is going to be extremely important because it’s going to be what your consumers hear when first calling into or receiving a call from the company.

Don’t worry because professionals at the call center should be more than willing to work together with you to develop a call guide that fits your company and represents the purpose of the campaign.

It can be scary at first if you’ve never outsourced a call center before. What if the call center doesn’t develop a call guide that your company likes? What if you see the call guide going in a different direction and they’re missing the purpose of your campaign?

This shouldn’t happen but if it does, communicate with the company. If you want the call center to make progress with your company and for the campaign to be successful, communication is going to be the foundation of the new partnership.

How much am I getting out of this service?

If you are putting time and effort into the call center and paying close attention to the campaign, you should be expecting a lot out of the service. Depending on which direction you are headed with the call center, you can expect to see:

  • A focus on core business

  • Free capital for research & development and advertising

  • An increase in sales and profits

  • Condense sales and service into one location

  • Forecast budgeting with fixed costs

  • Reduced overhead expenses

And many more benefits. There are agents who will be assigned to your campaign and they will work very hard to see your business succeed. If there is no success in your campaign, there is no success in their work either.

To a call center, your business isn’t a game. It’s an investment. It’s something that they hope to see succeed so that they can have happy customers and clients, just like you.

What are your expectations?

As with any other company, a call center expects to see growth within your company, and their own, from all work.

We expect to meet the wants and needs of your company so that it can continue to grow. Just like you, we want to see your company take off. We work with the desire to serve to you and your consumers.

We expect you to communicate with us so that we can deliver the best results while continuing to meet your expectations.

At QCSS, we strive for exceptional results and professionalism. As a company, our expectations are high and we all work together to meet them every single day.

Any call center should be expecting to see your business succeed through the services that they are providing. Don’t be afraid to ask this question when looking for the perfect fit for your company.

Individually, call centers should have specific goals to hit when working on certain campaigns. Ask them to set goals and expectations so that it is easier to track progress.

Where can you make a difference for our company?

This is a great question to ask a call center and the answer is more than likely to be specific towards your goals.

The process might begin by the call center asking you what you are expecting to get from outsourcing. Then, the company will develop an answer to your question after hearing the response.

The reason they may ask you for your response first is because the focus of the campaign is about your company and what you expect as an outcome of the services. The call center does want to find specific ways to make a difference for your company. They are also going to want to track the progress of the campaign which will be beneficial to you too.

There are some small differences that every call center expects for you to see from using their services but if you are looking for specific and detailed answers, open up to the company and let them know your expectations.

Will our lists be put together with other databases?

Another way to put this question is: can somebody else access our call lists that we are allowing you to use?

No. This should be information that the call center is only going to be using for the sake of your business. They should not allow other companies to have access to this list especially since it is something that your company has worked pretty hard to maintain.

When you decide to outsource a call center, there is a lot of trust that must be put into the company. Make an effort to ask about the security at the call center. This is important because a part of your business is being put into the hands of another business.

Look into the technology of the company and be sure that they know what they are doing. This way, you know that your information and the information of your clients and customers are also safe.

Find out more about QCSS and the call center industry by heading over to our web page. It provides insightful information about the services that call centers can provide and expectations.

Published in Blog

Recently, QCSS proudly announced two new partnerships, one with the Chicago Red Stars and another with Eclipse Select.  These are two outstanding organizations that hold the same values as QCSS.


With our new partnerships came a new campaign:



QCSS believes that this new campaign sets a theme that represents all companies and organizations involved in the partnerships. Answering the call is a simple phrase that can convey many different messages. With that in mind, QCSS decided to take this opportunity to explain what we believe answering the call means, why we decided to launch a campaign around this theme, and what answering the call means to us.

Answering the call means:

Having the motivation to become better at what you do every single day.

“Work like there is someone working twenty-four hours a day to take it all away from you.”

– Mark Cuban

Be willing to learn, be willing to put in the work to become better, and never expect to have things handed to you. Answering the call means doing everything you have in your power to get the work done. It means that you are willing to make sacrifices in order to better yourself and the company or business that you work for.

It’s not just you looking out for yourself. Answering the call is about looking out for people around you and wanting what’s best for them too.

To answer the call, you must be willing to turn the bad days into good ones and making the great days even better. It’s not about looking at the glass half empty or half full, it’s being grateful that you have the glass in front of you and that there’s something in it to drink.

Remaining competitive in whatever you choose to do.

“You are not in competition with anybody except yourself. Plan to outdo your past, not other people.”

- Jaachynma N.E. Agu

Answering the call means knowing your weaknesses but never letting anybody see them. Step up to the plate and put in the amount of work it takes in order to be considered a leader in your niche.

It’s important to remember that answering the call isn’t about being better than your competitors. Answering the call is about improving yourself and competing with who you or your company used to be.

Always strive to be better than who you were yesterday. It’s not about being the best in the industry. It’s about making the industry the best it can possibly be for consumers.

Every day is not going to be a great day and some people are going to kick you while you’re down. There will be others who will offer to help you back up. Answering the call means embracing the days that aren’t the best if it means you’ll get to look back on your work and know you’ve never produced anything better.

Train insane or remain the same.

Fighting for what you believe in.

Fight for the things that you care about, but do it in a way that will lead others to join you.

-Ruth Bader Ginsburg

Everybody wants to give up at some point. Things become complicated and we want to throw our arms up in the arm and surrender. To answer the call means to fight for what you believe in, no matter how hard it is.

As Ruth Bader Ginsburg puts it, do it in a way that will lead others to join you. Stand up and fight for what you believe in professionally and politely. Never let your demons get to you and continue to believe that everything happens for a reason.

Things will always work themselves out if you continue to stand behind yourself and your beliefs. Encourage others to join you in your mission but remember to keep your ears open. Some people are going to have input that will be irrelevant and others are going to let you in on information that will help you succeed.

Never drown out the voices of the people around you because they may be saying exactly what you need to hear.

Continue to fight until you’ve won and your voice is heard.

Setting goals and never giving up.

“Dream big. Start small. But most of all, start.”

-Simon Sinek

There are going to be days when people are going to doubt what you are doing. There are going to be days when people are going to tell you that you can’t, but your job is to prove to them that you will.

Some of the most successful people were told “no” but instead of getting upset and giving up they said, “Watch me!”

Answering the call means having dreams and attacking them every single day. It’s about having the ambition and drive to better your career and life no matter where you are or what you do.

Some days it feels like the world is against you but a majority of that day is going to be in your mind. If you think that you can’t accomplish a task or meet a goal, you aren’t going to. If you want to answer the call, never doubt yourself and everything that you’re capable of.

Believing in yourself.

“Believe in yourself and all that you are. Know that there is something inside you that is greater than any obstacle.”

-Christian D. Larson

Your own worst enemy is yourself. The biggest demon you are ever going to have to face is your own. If you don’t believe that you can accomplish something, then you won’t. If you don’t have the confidence that you can become half the person you have always wanted to be, you never will.

Believing in yourself is half the battle.

Answering the call is about taking the leap knowing there’s a chance you’ll fall. It’s about tackling your fears and admitting to your weaknesses.

Believe in yourself even when other people don’t. If you don’t think you can accomplish something then nobody else will either. Answering the call is not being afraid to stand out even though everybody else is following the crowd.

The only person who you need standing beside you when all your dreams come true is yourself.

Being a leader and believing in others.

"The task of leadership is not to put greatness into humanity, but to elicit it, for the greatness is already there."

- John Buchan

Lastly, answering the call means being a leader and believing in others. Not only does being a leader mean setting an example for others to follow but it also means allowing them the opportunity to step up and be one themselves. It’s about believing that there are other people out there who they can encourage to be the best that they can possibly be.

Allow yourself to learn from other people and continue to tackle life with an open mind.

Have faith in others and allow them to learn from your mistakes. A leader does their best to allow others the opportunity to grow. Believing in others is about allowing them to take on difficult tasks and being ready to take the blame if they don’t succeed.

Answering the call means allowing other people to step outside of their comfort zone and proving that there is always room for improvement.


QCSS chose the #ANSWERINGTHECALL theme because we understand that it has many different meanings. There will never be one definition to express what stepping up and answering the call represents to QCSS and the organizations that we’ve partnered with.

Answering the call means to us, what it means to you. Every organization and every person will answer the call in their own way.

At QCSS, "Where the only call that matters is yours" every time the phone rings, we answer seamlessly as your company promptly to give the customer the attention they demand and deserve.

For more information, visit www.qcssinc.com or call (888) 229-7046.

What does answering the call mean to you or your company?



Published in Blog