QCSS - Quality Customer Service and Sales | Meet Our Executive Team

VISION "Creating a better future starts with the ability to envision it." - Unknown

Catherine Karabetsos

President / CEO

Cathy along with her business partner Karin Hall, founded QCSS (Quality Customer Service & Sales) in 1991. Since then Cathy has become a well respected leader among family, friends, employees, and the business community. Cathy prides herself on being a Christian leader. She partakes in Christian leadership groups and more importantly practices what she believes. God is very important to her along with her family. She spends most of her time with her husband Tom & their 7 children. She has spoken at many leadership events and is always networking with others. Cathy is best known for her big heart- she is full of compassion and always is thinking of the needs of others. This is a trait she instills in all who are employed at QCSS.

Favorite Quote: "A baby is born with a need to be loved- and never outgrows it." - Frank Clark

Karin Hall

CSO / Co-Founder

Karin is a Co-Founder of QCSS & has been a principal of the company for over 25 years. Business is very important to Karin and she is an excellent networker. A proud accolade Karin has received was "Member of the Year" from Samurai Executive Networking Group. Karin enjoys spending time with her Husband Hilton & her 2 daughters. She is very active in watching & supporting her kids who travel the country to play soccer. She loves reading & sharing coffee with friends. Karin attended Wartburg College. She received her Bachelor's in Education with a minor in music.

Favorite Quote: "Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success." -Stephen A. Brennan

Tom Karabetsos

COB/Principal Owner

Tom enjoys dabbling in all aspects of the business. Being a Christian leader and living that out daily is important to Tom. He enjoys spending time with his wife Cathy & their 7 children. He has a very large extended family and he enjoys spending much of his free time with them. Tom is a big fan of soccer- his favorite teams are the US National team- both women & men and the National Greek team. He loves to watch all of his children play soccer and Tom plays soccer all year round. Tom attended Northeastern University to study business management and computer programming.

Favorite Quote: "There is nothing more important than Love. The most important thing in life is to love & to be loved. To love is not contingent on being loved...."

Ted Karabetsos


Ted has been a principal of QCSS since 1996. He went to Wright College for Computer Science and then took on Accounting in later years. He is extremely hard working and has a very keen mind for business. This is the fifth business Ted has owned- each one unique & different from the others. He enjoys spending time with his family, which is very large. Ted is very close with his 24 nieces and nephews. Outdoor activities also are a big part of what he enjoys in his free time. Ted plays golf- fairly well and loves to play bags, bacci ball or any type of laid back sports.

Favorite Quote: "Character is much easier kept than recovered." - Thomas Paine

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QCSS, Inc., Telemarketing Services, Deer Park, IL