12 Days of QCSS - Day 3
Published on 14 December 2017
During the phone conversation, you should be sure to speak clearly. Use simple words and phrases. This way, the phone call will never become overly complicated.
The very last thing you want to do is confuse the person that you are on the phone with. Stay clear of jargon and complex vocabulary so that it’s easy for them to follow along with what you are saying.
Try not to use filler words like “um, yeah, like” because this can turn off the person that is on the phone. It is also very unprofessional. If these are words that you use often when speaking, practice taking a pause during those moments.
Two things that will definitely make it difficult for someone to understand you is chewing gum and eating food when you are on the phone. Nobody wants to hear chomping while having a conversation with you. It can also lead to mumbled speech.