12 Days of QCSS - Day 2
Published on 14 December 2017
Smile and Dial
The QCSS way! Be sure to smile when you are talking to customers and clients on the phone. Although it may be a cliché, a smile can be heard through the telephone.
On the first day of 12 days of QCSS, we talked about how necessary it is to be positive and friendly on the phone. A smile will help you exchange a positive and productive conversation, so keep on smiling!
Keep your employees smiling by offering incentives which will keep them motivated. Sometimes, it’s hard talking on the phone to customers, clients and prospects every day. This can bring employees down.
Give them a reason to stay smiling. If you are a manager, radiate a positive energy to them so that they can feed off of the attitude and deliver it on the phone.