12 Days of QCSS - Day 10

12 Days of QCSS - Day 10

Published on 14 December 2017

 

Choose the Right Metrics, and Monitor Them Closely

 

What numbers are going to accurately reflect success for your team? Will it be leads? Appointments? Revenue?  Every business is different, but teams usually will not succeed without tracking their metrics.

 

 

Once you’ve defined your metrics, make sure you establish baseline numbers and attainable benchmarks. Then everyone—in-house and outsourced—gets held to the same standard, reinforced by daily and weekly reports.

 

Remember that numbers tell the story. Metrics are important because they tell you what’s working and what isn’t working. Everything else is just noise.