QCSS - Quality Customer Service and Sales | Processes

"OPTIMISM is the faith that leads to success. Nothing can be done without hope & confidence." - Helen Keller

"Precise information and tools, with better communication transforms our organization, making us more productive and efficient."

QCSS intelligently utilizes these tools and data, to create more opportunity and increase productivity; which provides a better RETURN ON INVESTMENT(ROI) for our clients.

We have created and standardized processes using data & best practice metrics, in order to define and control the rules of our operation- making the Q-Way one of the best in the business. These processes are then used for some of the following functions:

  • Customer Service
  • Training
  • Quality Assurance
  • Workforce Management
  • Performance Management
  • Sales
  • Operations etc.

QCSS... the right team for you.


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QCSS, Inc., Telemarketing Services, Deer Park, IL