Reporting and Statistics:
Our clients are provided with statistics that assist you in evaluating the progress of the campaign, list selection, accuracy, and penetration. Customized reporting allows you to receive advanced statistics about every call. You can drill down elements like reach rate, talk time per presentation, calls per hour, and sales per hour which then allows changes to be made to give you the best production possible.
QCSS Reporting Capabilities include:
- Project & Workforce reports
- Online Web Reports in Q-Exchange
- Complete Transactional Reports
- Advanced Customized Reports
Project & workforce report:
These reports present information packed graphs and columnar data in a colorful, easy to read format for any time period you want. View critical information on the following:
- Service Level Reports
- Agent Productivity Reports
- Product Productivity Reports
- Hourly Productivity Reports & more
Web reports in Q-Exchange:
QCSS can provide reports in a browser-compatible format via our Q-Exchange Portal. Our clients can view information with a click of a mouse, at their convenience.
Complete Transaction Reports:
Our system captures & provides a complete history of each and every contact transaction. This is critical to analyze customer issues and for regulatory purposes.
Advanced optional customized reports:
QCSS can provide optional advanced customized reports according to our client's needs.