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QCSS is a provider of outbound, customer sales, lead generation, account reactivation and retention services.
We offer a level of expertise and experience in outbound customer sales, customer acquisition, with a variety of applications in the areas of business-to-consumer and business-to-business outbound direct marketing. Our experience, along with our technological solutions, and commitment to customer service excellence, has helped many well-known corporations achieve higher sales/leads/ per hour resulting from our marketing methods which transpire into higher margins upfront and residual sales.
The formula for success begins with a thorough understanding of your business and setting goals with a cost-effective solution. QCSS understands the differences between business-to-consumer and business-to-business telemarketing, and uses experienced management to focus and consult on the unique requirements and expected results of each client and their product and market - from recruiting, hiring, and training, to calling.
We are able to achieve results as a result of our meticulous adherence to a highly cost effective production and managing practices. Our clients profit from complaint-free production, which is reliable and consistently delivered. We help build a personal relationships with each of our client's customers with support from our team of highly trained and skilled Telephone Marketing Representative (TMR) professionals.
Business to Consumer Services/Business to business
 Product Sales
Customer Acquisition
Account Reactivation
Retention Campaigns-maintaining customer relationships
Lead Generation
Database Maintenance (verification and clean-up)
Customer service
Verification
Consumer Surveys
Scheduling Appointments
Cold Calling Campaigns:
Once we learn about your business, we consult, and assist in identifying a potential client market with our clients, and help you select several test lists with different sets of criteria for new client acquisition. Our next focus is dedicated to scripting and testing several approaches until success is reached with our team leaders. Thus, begins further training of other members of the team and the slow, steady roll-out of the campaign to maintain objectives.
Warm Calling/Existing Clients/Referrals:
We contact existing customers to introduce new products, up-sell, and cross-selling using CRM techniques that assist our clients in maintaining personal relationships which results in higher customer value and retention per year.
Call management systems/cost-effective solution to maximize results…
QCSS technology integrates and manages lists within the system, we utilize predictive dialers which systematically call consumers and transfer successful connections to a designated Telephone Marketing Representatives (TMR) who are dedicated to your project and trained with marketing goals and how to overcome objections. When call is presented to the TMR, the consumer's name, address, and other available information are simultaneously presented on the TMR's workstation along with a client's customized script.
Reporting and statistics:
Our clients are provided with statistics that assist you in evaluating the progress of the campaign, list selection, accuracy, and penetration. Customized reporting allows you to take advantage of knowledge according to talk time per presentation, sales per hour, calls per hour, and to make necessary changes as needed. (for more information, click here)
Business to Business Services
We also provide business-to-business marketing services to clients whose target markets include many small-to-medium-sized businesses. These services are designed to enhance and grow your database of information utilizing proven methods to attain information about your prospects and clients. We can generate leads, schedule appointments for your sales forces,and sell services and products to accounts that may not warrant face-to-face sales representation.
Whether business to consumer or business to business services we become an invisible extension of your company dedicated to enhanced overall performance, while preserving capital resources and realizing high return on your investment.
Rates for Outbound Services
We charge an hourly fee for outbound telemarketing and require all fees to be paid in advance before the start of a project for the initial testing period. Hourly rates are based on the size of the project, and profile of TMR required to implement your objectives and range from $35 for business to consumer and $35-$45 for business to business. Hourly rates include project management, standard updated scripting changes, Telephone Marketing Representative salary, ongoing training, and standard reporting. Set-up fees of $350 include 1 hour of consulting, scripting, up to 4 hours campaign programming, selection of list, and administrative costs involved in preparing for the initial calling. Please contact an Account Manager for more details. (go to contact us, click here)
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