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QCSS will support your Web-based business with Customer Relationship Management strategies designed to fit your needs.
We have combined our experience in customer communications with evolving Internet technology to make it even easier for your customers to transact business receiving immediate feedback and help they may need online. With Web-enabled Agents your customer has a variety of ways to contact us/you as an invisible extension of your company via the Web, email or telephone.
QCSS delivers experienced quality customer service and care in client communications utilizing technology to ensure timely follow-up, and follow-through, which is critical for customer retention and residual sales for any Internet business.
QCSS online capabilities are customized to meet each clients needs.
· Customer contact center with full integration of Internet, inbound, IVR and outbound services
· Agent integration into your web site
· Email Management· Online Surveys
· Web Site Navigation
· Customer Service
· Transaction processing
· Single data source to support your fulfillment activities
· Business/consumer profiling and updating records
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