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QCSS has developed call center solutions that address integration of both inbound and outbound services. Inbound Facilities meet today's rapidly changing telecommunications business requirements with the state of the art system to provide CRM (Customer Relationship Management). This system allows us to effectively manage our inbound call flow in a cost effective manner offering you and your clients a variety of ways to communicate with us or get information back to your client. With QCSS technological features we can view historical reports after fifteen minutes to analyze trends and establish benchmarks. The real-time and historical reporting we have valuable tools to provide maximum performance and call processing management. To optimize time and opportunity clients QCSS can blend outbound and inbound to utilize dedicated staff with automatic callbacks and new acquisition, while integrating email services and response as call volume changes throughout the day that guarantees superior customer contact. Our Interactive Call Center solution center is a multi-functional facility fully automated to allow for the exchange of information via telephone, web, Internet, mail and fax on a real time basis at each workstation. This in turn increases contact rates, driving up your return on investment.
QCSS INBOUND CALL CENTER FEATURES:
· Professional, courteous, accurate, and friendly service.
· Integrated software to handle simple to complex applications.
· Customized services.
· Increase Customer Satisfaction for you to ensure ongoing revenues and customer retention
Inbound Services:
· Order Entry/Order Processing
· Customer Service
· Order capture/processing/online live
· Overflow to your in-house solution
· Dealer Locator
· Cross selling and up-selling
· Lead qualification
· Direct Mail response support
· Media Campaigns
· Reservations
· Literature fulfillment
· Email response, and voicemail fulfillment
· Fundraising & donation lines
· Information and referrals
· Market Research & Surveys
· Help Desk
Telemarketing Software and Technology
· Response-based branching scripting for easy operator prompting
· Instant availability of information of each product.
· Customer/product database export capability.
· Automatic shipping charges.
· Automatic call distribution, call queuing, and music-on-hold.
· Database Management·
· Custom Reporting
Quality Assurance:
· Training and monitoring to insure proper handling of all calls.
Data Transfer
· All calls are batched and processed each business day.
· You receive information by email, modem, FTP, magnetic media, or fax.
· We can customize a file to facilitate an interface to your inventory or fulfillment software, eliminating the need to re-key the order information.
We will have our skilled Telephone Sales Representatives dedicated and standing by -- ready to assist your customers in a friendly, efficient, and relationship building manner to give you an edge over your competition.
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