How to Effectively Use Social Media as a Customer Service Tool (SlideShare)
Published on 16 April 2018
Social media can be used for a lot of things.
Most of the time people use social media, for just that, to be social.
Businesses do a great job at using it for customer service issues as well as a platform to distinguish their voice and connect with customers and clients.
It makes sense why businesses do this. Social media comes in handy when there’s an issue going on at your company, for an example an outage. This is a quick and easy way to let customers and clients know the issue is being resolved and that you are aware of the situation.
Here at QCSS, we took the time to develop a SlideShare so that you can better understand the customer service side of social media.
Flip through the presentation we created to learn about customer service on social media, the different platforms that many businesses use, how to use social media as a customer service tool, and how not to use social media as a customer service tool.
Using social media as a customer service tool can be extremely effective and convenient for your company.
Feel free to share this with your team so that they can have a better understanding of how social media is being used to benefit businesses.
Written by: Amy Schiller